In these unprecedented and challenging times, we hope you and your family are healthy and safe. We are all in this together and our hearts go out to all those directly affected by the virus, as well as their families, friends and coworkers.
We understand that with the coronavirus outbreak comes hardships such as financial losses and changes to people’s livelihoods. To ease the burden on customers, SDG&E is suspending service disconnections for nonpayment until further notice. If you are struggling to pay your SDG&E bill, please call SDG&E’s Customer Contact Center at 1.800.411.7343 and they can help you make payment arrangements that work for you.
SDG&E is temporarily waiving late payment fees for business customers whose finances have been affected by the coronavirus. The company does not charge residential customers late payment fees.
SDG&E has decided to postpone all non-critical planned outages and will only proceed with outages related to emergencies, public safety and wildfire mitigation. It’s a stressful time and SDG&E is doing everything they can to minimize customer disruptions.
SDG&E is proud to serve this community and provide support in any way they can. That’s why they’ve partnered with other San Diego leaders to launch the COVID-19 Community Response Fund. This fund will help support local nonprofit groups that help the needy with food, rent and utility bill assistance. SDG&E donated $1 million to support programs and help organizations address the growing effects of the coronavirus outbreak. If you’d like to learn more about what SDG&E is doing to help during this pandemic, or to get the latest updates, visit sdge.com/coronavirus.
